Refunds

We offer a 30-day refund time from the date you receive your parcel. If you are unhappy with your order, we encourage you to email us directly on our website, so that we may resolve your issue with the product.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Do not remove any labels, tags or accessories until you are happy with you purchase. Failure to follow this will more than likely result in us not accepting you return.To complete your return, we require a receipt or proof of purchase. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mypurecore.com

If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.